We no longer offer the possibility to use your credit through your account. However if you still hold credit with us please follow these steps to redeem it:
- Go to www.easyhotel.com and make your booking as you would do normally
- Follow this link to raise a support ticket
- On the subject line write "CREDIT PROBLEM"
- On the description field please make sure you include your new booking confirmation ID as well as the name of the easyHotel for the new booking
- Press the submit button
The value of your existing credit will be refunded onto the credit or debit bank card used to make the new booking within 10 working days.
PLEASE BE AWARE THAT YOUR OLD ACCOUNT CREDIT IS ONLY VALID FOR 6 MONTHS, AFTER THIS YOU WILL LOSE YOUR EXISTING CREDIT AND YOU WILL NOT BE REFUNDED.