Can I amend / cancel my booking due to COVID-19?

Fully flexible rate bookings: Book with confidence and cancel up-to 12 noon on day of arrival. We are actively promoting this rate over others to ensure we give our customers maximum flexibility.

Semi Flex and non-refundable rate bookings: If your booking is due to arrive on or before the 30th April we have amended our cancellation policy to the following:

a). If you are travelling to or from regions affected by Government-issued travel restrictions or lockdowns (according to Government guidance of the restricted country) where we have a hotel, we will offer customers the opportunity to cancel with a full refund or to rebook* a future stay at the same property, subject to availability and price differences.

b). If you are booked for and staying in an area with no current government imposed restrictions but do not wish to travel at present, we will offer customers the opportunity to rebook* at a later date subject to availability and any price differences.
* Re-booking window is until 1st Dec 2020 inclusive.

If you have any concerns regarding an existing booking or to re-book, please visit where we will be happy to assist you. We will continue to keep you updated on any changes as and when they arise.

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